http://www.thedrum.com/news/2013/05/10/46-use-social-media-online-purchasing-decisions-and-35-use-it-vent-about-bad
Over half (55 per cent) of under 35s use social media to share
experiences about bad customer service, compared to 35 per cent of all
ages, a survey commissioned by online customer helpdesk Sirportly has
found.
